SmartSense by Digi Status

All Systems Operational

SmartSense 4 UI Operational

SmartSense 4 Sensor Data Pipeline Operational

SmartSense 4 Mobile Operational

SmartSense 4 Partner API Operational

SmartSense Reporting Operational

Upstream Services Operational

Carriers Operational

Notifications and Messaging Operational

Service Providers Operational

Legacy Services Operational

TempAlert Operational

SafeTemps Operational

SmartTemps Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Degraded Performance in Core Pipeline

Resolved - Our core data pipeline responsible for processing sensor telemetry is OPERATIONAL now.All data has been backfilled.
Oct 21, 10:08 EDT

Monitoring - We are continuing to monitor the system as most of the data is almost backfilled.
Oct 21, 09:44 EDT

Update - Our teams continue to work with our cloud service provider to identify the root cause and restore services.
Oct 21, 09:16 EDT

Update - We are continuing to work on the fix for the issue . We will update in next hour with updates.
Oct 21, 08:04 EDT

Identified - We have identified and currently investigating an issue causing degraded performance in our core data pipeline responsible for processing sensor telemetry. Customers may experience delays in sensor data ingestion, processing, and visualization. We will update in the next hour with updates.
Oct 21, 06:51 EDT

Potential degradation in reporting performance

Resolved - This incident has been resolved.
Oct 21, 10:06 EDT

Monitoring - We continue to closely monitor recovery efforts by our third-party vendors following the October 20 AWS outage. Our team has initiated maintenance jobs to ensure all data is synchronized and up to date. These processes will run for some time as data is validated and reconciled, and we’ll provide further updates once maintenance is complete and full recovery is confirmed.
Oct 20, 16:49 EDT

Identified - Recovery efforts by our third-party vendors remain in progress, with mitigations underway. We are actively tracking their status to identify the appropriate time to initiate maintenance activities to ensure complete data recovery.
Oct 20, 12:44 EDT

Investigating - Following the early outage reported by AWS, several major incidents have now been reported by our vendors, Snowflake and Domo. We are actively investigating the potential impact and will provide an update as soon as more information becomes available.
Oct 20, 10:22 EDT

Oct 20, 2025

Degraded Performance in Core Pipeline

Resolved - Our core data pipeline responsible for processing sensor telemetry is OPERATIONAL now.All data has been backfilled.
Oct 20, 07:18 EDT

Update - We are continuing to monitor the system as most of the data is almost backfilled.
Oct 20, 06:44 EDT

Monitoring - Services are back online for real-time readings. The system is backfilling data. We are continuing to monitor.
Oct 20, 06:10 EDT

Update - Issue has been identified by our vendor and we are starting recovery.
Oct 20, 05:53 EDT

Update - AWS is continuing to work on a fix for this issue.
Oct 20, 04:09 EDT

Identified - We are currently investigating an issue causing degraded performance in our core data pipeline responsible for processing sensor telemetry. The issue appears to be related to an ongoing AWS service outage affecting multiple components in the US-East region. Customers may experience delays in sensor data ingestion, processing, and visualization. We will update in the next hour with updates.
Oct 20, 04:07 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.