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All Systems Operational
TempAlert
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Operational
SafeTemps
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Operational
SmartTemps
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Operational
SmartSense 4
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2020
No incidents reported today.
Dec 3, 2020
No incidents reported.
Dec 2, 2020
No incidents reported.
Dec 1, 2020
No incidents reported.
Nov 30, 2020
No incidents reported.
Nov 29, 2020
No incidents reported.
Nov 28, 2020
No incidents reported.
Nov 27, 2020
No incidents reported.
Nov 26, 2020
Resolved -
This incident has been resolved.
Nov 26, 14:32 EST
Nov 26, 14:32 EST
Monitoring -
We are processing data in real time. We will continue to monitor our systems.
Nov 25, 22:59 EST
Nov 25, 22:59 EST
Update -
Portions of our services have returned to real time monitoring. We are cautiously optimistic that we will be in a full real time monitoring state in the next few hours.
Nov 25, 20:59 EST
Nov 25, 20:59 EST
Update -
We are continuing to work to fully restore services. We have now successfully implemented an alternative mechanism to process inbound data into our system. Our goal is to return to a real time monitoring status as soon as possible.
Nov 25, 19:36 EST
Nov 25, 19:36 EST
Update -
We are continuing to work to restore services. We are currently implementing an alternative mechanism to process inbound data into our system.
Nov 25, 17:59 EST
Nov 25, 17:59 EST
Update -
We are continuing to work to restore services, we are currently implementing an alternative mechanism to process inbound data into our system.
Nov 25, 16:59 EST
Nov 25, 16:59 EST
Update -
We are continuing to work to restore services, we are currently implementing an alternative mechanism to process inbound data into our system.
Nov 25, 15:54 EST
Nov 25, 15:54 EST
Update -
In order to restore services, we are currently implementing an alternative mechanism to process inbound data into our system.
Nov 25, 13:58 EST
Nov 25, 13:58 EST
Update -
Our Cloud Service Provider AWS has informed us they are operating in a Severely Impaired State with their services. We are exploring other alternatives into getting services back online. At this time, please put due diligence into having locations perform manual temperature checks.
Please continue to stay updated through our status page at:
https://status.smartsense.co/
For additional context on our providers issue, please defer to:
https://status.aws.amazon.com/
Nov 25, 12:48 EST
Please continue to stay updated through our status page at:
https://status.smartsense.co/
For additional context on our providers issue, please defer to:
https://status.aws.amazon.com/
Nov 25, 12:48 EST
Update -
We are investigating workarounds while our service provider continues to work on the issue.
Nov 25, 12:33 EST
Nov 25, 12:33 EST
Update -
Our service provider continues to work on the issue. We have temporarily disabled missed report alerts to avoid alert fatigue. We will restore these alerts once data is reliably flowing through the system.
Nov 25, 10:41 EST
Nov 25, 10:41 EST
Update -
Our service provider, AWS, has acknowledged the issue and is working to remediate. We have temporarily disabled missed report alerts to avoid alert fatigue. We will restore these alerts once data is reliably flowing through the system. Temperature and other alarm thresholds are unaffected and will continue to apply as data does flow through the system.
Nov 25, 09:39 EST
Nov 25, 09:39 EST
Identified -
We have identified the source of problems as a failing service in AWS. We have reached out to AWS support.
Nov 25, 09:00 EST
Nov 25, 09:00 EST
Investigating -
We are currently investigating this issue.
Nov 25, 08:51 EST
Nov 25, 08:51 EST
Nov 25, 2020
Nov 24, 2020
No incidents reported.
Nov 23, 2020
No incidents reported.
Nov 22, 2020
No incidents reported.
Nov 21, 2020
No incidents reported.
Nov 20, 2020
Resolved -
This incident has been resolved.
Nov 20, 02:00 EST
Nov 20, 02:00 EST
Monitoring -
Data is again beginning to flow through the system. We will continue monitoring as it recovers.
Nov 20, 00:12 EST
Nov 20, 00:12 EST
Update -
We are in contact with AWS support and awaiting a resolution.
Nov 19, 23:26 EST
Nov 19, 23:26 EST
Identified -
We have identified a failure in a key AWS service that is causing sensor data processing to be significantly delayed. We have reached out to AWS support for assistance.
Nov 19, 22:14 EST
Nov 19, 22:14 EST