SmartSense Platform Reports Unavailable

Incident Report for SmartSense by Digi

Resolved

This incident has been resolved.
Posted Aug 27, 2026 - 14:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2026 - 13:52 EDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 27, 2026 - 13:52 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 27, 2026 - 12:40 EDT

Update

We are continuing to investigate this issue.
Posted Aug 27, 2026 - 12:28 EDT

Investigating

We are aware that Platform Reports are not displaying for some accounts in S4. Legacy Reports remain unaffected. Our team is actively investigating and will provide an update shortly.
Posted Aug 27, 2026 - 11:44 EDT
This incident affected: SmartSense Reporting.
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