Sensor Data Processing Delayed

Incident Report for SmartSense by Digi

Resolved

This incident has been resolved.

Posted Nov 20, 2020 - 02:00 EST

Monitoring

Data is again beginning to flow through the system. We will continue monitoring as it recovers.

Posted Nov 20, 2020 - 00:12 EST

Update

We are in contact with AWS support and awaiting a resolution.

Posted Nov 19, 2020 - 23:26 EST

Identified

We have identified a failure in a key AWS service that is causing sensor data processing to be significantly delayed. We have reached out to AWS support for assistance.

Posted Nov 19, 2020 - 22:14 EST

This incident affected: Legacy Services (TempAlert) and SmartSense 4 UI.